CUSTOMER SERVICE

FREQUENTLY ASKED QUESTIONS

Q: How do I exchange an item I purchased?
 

A: ** We reserve the right to refuse a refund or exchange. In some cases a store credit may be awarded. There are no refunds or exchanges on custom t-shirts or face covers. Other items may be exchanged for another as long as they are returned in the condition you received them in. Clothing items must be unwashed and unworn. To receive an exchange, please send the following information to support@cre8tivedesignz.info:

  • A brief description explaining the reason for the exchange.
  • The order number or the name and address used when purchasing the item.
  • What item you would like in exchange. If this is a clothing item, please include the SKU & size you would like to receive.
  • The address you would like your new item shipped to.

The customer is responsible for the shipping charges when sending back an item for exchange. We recommend using the United States Postal Service. Their rates are very affordable and they also offer tracking and shipping confirmations. All exchanges are shipped back via standard ground delivery.

 
Q: How long does it take to receive my refund?
 

A: If  your purchase is damaged or defective, you can return your item(s) for a full refund within 30 days of your purchase. Clothing items should be unwashed, unworn and all items should be returned in the condition you received them. Your refund will go back on the credit card or back to the PayPal account used when you placed your order. If you would like to send back any item(s), email us at support@cre8tivedesignz.info

Q: I received the wrong item or my item was damaged, what should I do?
 

A: If you receive the wrong or damaged item, we will send you the same item once we receive back the damaged or wrong item. Shipping is at the customers expense.To reach us, please send the following information to support@cre8tivedesignz.info

Q: Is my information secure when ordering from your shop?
 

A: At Cre8tive Designz LLC, we take your privacy and security very seriously. We use the latest security technology to ensure the safety of your information.

Q: What types of payments do you accept:

A:We accept all major credit cards. Visa, Mastercard, Discover and Amex.

Q. If I have an idea for a t-shirt design are you interested?

A: Great, if you have an idea for a t-shirt we will be more than happy to print it for you, but we will not sale or promote your design.

 

 

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